Frequently asked questions
FAQ
How long does delivery take?
This is a pre-order item, produced after your order is placed. Manufacturing, ocean freight shipping and delivery take approximately 3 to 4 months. We send regular updates throughout the process.
Can I get a refund?
Changed your mind? You get a 100% refund as long as we have not shipped the product yet.
How is quality checked?
Every product goes through multiple stages of quality checks before it is packed and shipped. If something is not right, we will make it right.
How does the pre-order process work?
We collect orders in batches before sending them for production. Once ready, each piece is checked, packaged and shipped via ocean freight to keep prices fair.