Refund policy

Last updated: 22nd Feb 2026

At Otaku Dreams, customer satisfaction matters the most to us.

We want you to feel confident when shopping with us. If for any reason you are not satisfied with your order, you can contact us and we will do our best to make it right.

This Return and Refund Policy applies to all purchases made through otakudreams.com, for customers in the USA and internationally.

1. Our customer-first promise

At Otaku Dreams, we believe shopping should be stress-free.

If you receive your order and later feel that it is not right for you, whether because of a quality issue, size issue, change of mind, or any other reason, you can contact us and request a refund.

We aim to keep the process simple, fair, and focused on your satisfaction.

2. Refund eligibility

You may request a refund even after your order has been delivered.

We accept refund requests for reasons including, but not limited to:

  • You changed your mind
  • You no longer want the item
  • You ordered the wrong size
  • The item did not meet your expectations
  • There is a quality issue
  • The item arrived damaged
  • You received the wrong item
  • Any other genuine reason

To request a refund, simply contact us with:

  • Your order number
  • The reason for the refund request

In some cases, we may ask for photos or additional details to better understand the issue and help you faster.

3. Return requirement

Depending on the situation, we may or may not require the item to be returned.

If a return is needed, we will provide you with the return instructions by email.

Please do not send items back without contacting us first.

4. How to request a refund

To request a refund, contact us at:

Email: contact@otakudreams.com

Please include:

  • Your order number
  • Your full name
  • The reason for the request

You may also include photos if there is a damage, defect, or product issue, although this is not mandatory in every case.

Once we receive your request, our team will review it and reply with the next steps.

5. Refund processing time

Once your refund request is approved, the refund will be processed within 7 to 14 business days.

Please note that after the refund is processed by us, your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

6. Refund method

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed.

In some cases, we may also offer:

  • Store credit
  • A replacement item
  • An exchange

This will depend on the situation and your preference where applicable.

7. Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and a short explanation of the issue.

If possible, sharing photos will help us resolve the matter more quickly.

We will work with you to provide a suitable solution, which may include:

  • Full refund
  • Replacement
  • Exchange
  • Store credit 

8. Change of mind orders

We understand that sometimes preferences change after delivery.

If you changed your mind or no longer want the item, you can still contact us with your order number and reason, and we will assist you with a refund request.

Because customer satisfaction matters the most to us, we aim to keep these cases simple and hassle-free.

9. International orders

This policy applies to both USA and international customers.

For international orders, refund support is still available after delivery. However, depending on the country and logistics involved, the return process may vary.

Customs duties, import taxes, and local handling charges charged by your country may not always be refundable, since these are collected by third parties and not by Otaku Dreams.

10. Cancellations

Orders can usually be cancelled before they are packed or shipped.

If your order has already been delivered, you may still contact us and request a refund under this policy.

11. Policy updates

Otaku Dreams reserves the right to update or modify this Return and Refund Policy at any time.

Any changes will be posted on otakudreams.com.

12. Contact us

If you have any questions about refunds, returns, exchanges, or your order, please contact us:

Otaku Dreams Support
Email: contact@otakudreams.com
Phone: +1 (516) 360-9305
Website: otakudreams.com